Complaints Policy
Effective Date: 27 July 2026
Our Commitment
At Ceebeks Business Solutions for GOOD (“Ceebeks”, “we”, “our”, or “us”), we are committed to delivering high-quality accounting, taxation, advisory, lending, financial planning, and business support services. We value feedback from our clients and view complaints as an opportunity to improve our services and strengthen our relationships.
We are committed to handling complaints fairly, respectfully, and as quickly as possible.
What Is a Complaint?
A complaint is any expression of dissatisfaction regarding our services, staff, communication, or business practices where a response or resolution is expected.
How to Make a Complaint
If you are dissatisfied with any aspect of our services, we encourage you to contact us as soon as possible.
You can submit your complaint by:
- Email: solutions@ceebeks.com
- Phone: CALL US 03 5561 2643 – Please contact our office during business hourss
- Mail or In Person: At our Warrnambool office.
When submitting your complaint, please include:
- Your name and contact details
- A clear description of your concern
- Relevant dates or supporting documents
- The outcome you are seeking
Providing this information helps us investigate and resolve your complaint efficiently.
Our Complaint Handling Process
1. Acknowledgement
We aim to acknowledge receipt of your complaint within two (2) business days.
2. Investigation
We will investigate your complaint fairly and impartially. Depending on the nature of the issue, we may contact you for additional information.
3. Resolution
We aim to provide a response or resolution within 30 calendar days of receiving your complaint. If additional time is required due to the complexity of the matter, we will keep you informed of our progress and expected timeframe.
If You Are Not Satisfied
If you are not satisfied with our response, you may request that your complaint be reviewed by a senior member of our management team.
Where applicable, clients receiving regulated financial or credit services may also have access to an external dispute resolution scheme. We will provide details of the appropriate external body if your complaint cannot be resolved internally.
Confidentiality
All complaints are treated confidentially and handled in accordance with our Privacy Policy. Information relating to your complaint will only be shared with those involved in resolving the matter or where required by law.
Continuous Improvement
We regularly review complaints and client feedback to identify opportunities to improve our services, systems, and client experience.
Contact Us
Ceebeks Business Solutions for GOOD
Email: solutions@ceebeks.com
Website: https://ceebeks.com
If you have any questions about this Complaints Policy or wish to lodge a complaint, please contact us using the details available on our Contact Us page.