PRIVACY POLICY
Ceebeks Business Solutions for GOOD
Effective Date: 27 July 2026
Last Updated: 3 September 2026
Our Commitment to Your Privacy
Ceebeks Business Solutions for GOOD (“Ceebeks”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and hold.
We take reasonable steps to manage personal information responsibly and in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
This Privacy Policy explains how we collect, use, disclose, hold and protect personal information, as well as how you can access or correct your information and make a privacy complaint.
1. What Personal Information Do We Collect?
The type of personal information we collect depends on how you interact with Ceebeks and the services you request.
Depending on the circumstances, we may collect:
- your name and contact details, including email address, telephone number and postal address;
- business and company information;
- information required to provide accounting, taxation, financial, lending, business or other professional services;
- financial and tax-related information where required to provide our services;
- identification information where required by law or for the services we provide;
- information you provide when making an enquiry, booking an appointment, completing a form or communicating with us;
- information relating to your business, employees, investments, superannuation or other financial affairs where relevant to our services;
- information contained in documents or records you provide to us;
- information about your interactions with our website, emails and digital services; and
- any other information you voluntarily provide to us.
Where appropriate, we may also collect information from third parties, such as government agencies, professional advisers, financial institutions, business partners or other organisations, where permitted or authorised by law.
Sensitive Information
Some of the services we provide may require us to handle information that is considered sensitive information under applicable privacy laws.
We will only collect sensitive information where permitted or required by law and, where applicable, with your consent.
2. How Do We Collect Personal Information?
We generally collect personal information directly from you.
For example, we may collect information when you:
- contact us by telephone, email or other communication channels;
- complete a website enquiry or contact form;
- book an appointment;
- become a client of Ceebeks;
- provide documents or information to us as part of our services;
- communicate with our team;
- subscribe to our newsletters or other communications;
- interact with our website or social media channels; or
- otherwise provide information to us.
In some circumstances, we may collect personal information from third parties where this is permitted by law or necessary to provide our services.
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information and information about how you interact with our website.
3. Why Do We Collect, Hold, Use and Disclose Personal Information?
We may collect, hold, use and disclose personal information for purposes including:
- providing accounting, taxation, financial, lending, business and other professional services;
- responding to enquiries and requests;
- communicating with clients and prospective clients;
- managing client relationships and appointments;
- preparing and maintaining business and financial records;
- meeting our legal, regulatory and professional obligations;
- verifying information where necessary;
- processing or facilitating transactions and payments where applicable;
- improving our services, website and customer experience;
- managing and administering our business;
- sending newsletters, educational content, updates and marketing communications where permitted;
- conducting marketing and communications activities where appropriate; and
- protecting our business, website, clients and users from fraud, misuse or security threats.
We will generally only use or disclose personal information for the purpose for which it was collected, for a related purpose that you would reasonably expect, where you have consented, or where otherwise permitted or required by law.
4. Direct Marketing
From time to time, we may send you information about Ceebeks services, news, educational content, events, publications and other updates that may be relevant to you.
Where required, we will obtain your consent before sending certain marketing communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us at:
Email: solutions@ceebeks.com
Unsubscribing from marketing communications will not prevent us from sending important service-related or administrative communications where we are permitted or required to do so.
5. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary to provide our services, operate our business, meet our legal obligations or for other purposes described in this Privacy Policy.
Depending on the circumstances, these third parties may include:
- government agencies and regulatory authorities;
- the Australian Taxation Office and other relevant government bodies;
- financial institutions and lending providers;
- professional advisers and service providers;
- technology, software and cloud service providers;
- website, hosting, communication and marketing providers;
- payment and transaction service providers, where applicable;
- contractors and other suppliers who assist us in operating our business; and
- other parties where you have authorised us to disclose your information or where disclosure is permitted or required by law.
We do not sell your personal information.
6. Overseas Disclosure
Some of the third-party service providers we use may store or process personal information outside Australia.
Where this occurs, your personal information may be disclosed to or accessible by recipients located overseas.
The countries in which overseas recipients may be located will depend on the service providers and technology platforms we use from time to time. These may include countries such as the United States, Australia and other jurisdictions in which our service providers operate.
Where required by applicable privacy law, we take reasonable steps to ensure that overseas disclosures are handled appropriately.
Because our service providers may change over time, the specific location of data storage or processing may also change.
7. How We Hold and Protect Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the nature of the information, safeguards may include appropriate access controls, secure systems, authentication processes, secure storage and other administrative, technical and organisational measures.
We limit access to personal information to people who reasonably require it to perform their role or provide services.
However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
8. How Long Do We Keep Personal Information?
We retain personal information for as long as reasonably necessary to provide our services, meet our legal, regulatory, professional and record-keeping obligations, resolve disputes and protect our legitimate business interests.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to any legal or professional obligations requiring us to retain it.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website function, understand how visitors use our website, improve website performance and support our marketing activities.
Cookies may collect information such as your browser type, device information, pages visited and general website usage information.
We may also use analytics and other digital tools to understand website traffic and improve our online services.
You can generally manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.
10. Third-Party Websites and Links
Our website may contain links to third-party websites, platforms or services.
Those websites operate independently of Ceebeks and may have their own privacy policies and terms of use.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
11. Access to Your Personal Information
You may request access to personal information we hold about you.
To request access, please contact us using the details provided below.
We will generally respond to your request within a reasonable period and may need to verify your identity before providing access.
In some circumstances, we may be permitted or required to refuse access to certain information under applicable law. If this occurs, we will explain the reason where we are permitted to do so.
12. Correcting Your Personal Information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe that information we hold about you is inaccurate, incomplete, out of date or misleading, you may ask us to correct it.
Please contact us using the details below and explain what information you believe needs to be corrected.
We will take reasonable steps to address your request within a reasonable period.
13. Anonymity and Pseudonymity
Where it is lawful and practicable to do so, you may have the option of dealing with us without identifying yourself or by using a pseudonym.
However, this may not be possible where we are required by law, professional obligations or the nature of the services to identify you.
14. Privacy Complaints
We take privacy complaints seriously and will work with you to resolve any concerns about how we have handled your personal information.
If you believe we have breached our privacy obligations, please contact us in writing with details of your concern.
Privacy Contact Details
Email: solutions@ceebeks.com
Phone: 03 5561 2643
Mail/In Person: 25 Banyan Street, Warrnambool VIC 3280
When making a complaint, please provide as much relevant information as possible, including the nature of your concern and any relevant dates or documents.
We will acknowledge and investigate your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, or your complaint has not been resolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
15. Withdrawing Consent
Where we rely on your consent to collect, use or disclose personal information, you may withdraw that consent at any time, subject to legal or other legitimate requirements that may apply.
To withdraw your consent, please contact us at:
Withdrawing consent may affect our ability to provide certain services where the information is necessary for us to perform those services or comply with our legal obligations.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal obligations or information-handling practices.
When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we manage personal information.
17. Contact Us
If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us:
Ceebeks Business Solutions for GOOD
Email: solutions@ceebeks.com
Phone: 03 5561 2643
Address: 25 Banyan Street, Warrnambool VIC 3280
We are committed to handling your personal information responsibly and transparently.